Between 2001 and the end of 2008, for example, no less than 15 U.S. airlines filed for bankruptcy. Around 2008, however, something unexpected occurred. Airlines suddenly leveled off. In the past few years, profits have become positive across the industry, and market caps are soaring from prior lows. So what happened? It is the result of the [...]
Tony Tyler has drawn the lines at the SITA Air Transport IT Summit in 2012 of how the future should look like from the perspective of IATA and has sent a clear message: Big Changes are to come. Often change is painfully slow even when there is an acknowledgement that it is needed. We see that [...]
Nobody can argue that the proliferation of online tools continues to dominate the pace of change in the ever-evolving hotel industry. It just becomes more and more comprehensive the use of search, social media and apps to shop and book hotel stays. Social media is impacting the whole lodging industry, from how a customer shops, what the [...]
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Digital check-ins are nothing new to air travelers. Online check-ins are showing signs of maturity, and mobile check-ins are gaining ground quickly, according to J.D. Power & Associates’ 2012 North America Airline Satisfaction Study. As of June 2012, nearly half of all check-ins for North American airlines were conducted either online or through a mobile device, with [...]
SCOTTSDALE, Ariz. — If there was any single takeaway from this year’s PhoCusWright conference last week, it was that the long-foretold dominance of travel sales by mobile technologies has finally arrived — and in spades. Everywhere one looked at this year’s event, travel was being researched, arranged, booked, modified or paid for with a few [...]
Temas en este eNews Dinámicas online y offline en el viajero español en 2011 Contar una historia es la mejor publicidad La influencia de los medios sociales en la fase de inspiración del viaje Las opiniones de los viajeros a revisión Leer más...
Ahora que de verdad estamos viviendo la era del móvil, ¿qué significa para los sitios web de viajes? Y, más importante aún, ¿cómo pueden asegurarse de que sus servicios están optimizados para todos los dispositivos y así evitar que los usuarios abandonen su actividad si tienen una mala experiencia de usuario? La respuesta más sencilla, [...]