Drew Bowering, Director of Market Management for Australia at Expedia’s Lodging Partner Services team, explains that understanding how travellers behave is critical to our business, and this insight ensures our hotel partners can connect and engage with travellers today and in the future. The $1.4 trillion global travel market is growing rapidly, is highly fragmented [...]
At the same time, industry and consumer pressures will generate more complexity in both content and technology. As consumers begin to expect more personalised content throughout their travel journey, the technology managing the differentiation of airline fares and services will become more complex. Those players who do not innovate fast enough to adapt to these [...]
Riley Newman, former head of data science at Airbnb, explains that the company looks at data as the voice of the customer, and data science as the interpretation of that voice. What’s more, Airbnb data scientists are not sitting around, holed up in their cubicles poring over spreadsheets. Instead, they’re actively engaged and organized to [...]
The holidays are the biggest shopping season of the year, and retailers are scrambling to capitalize on eager shoppers. But with consumers savvier than ever, how can retailers effectively implement a consistent and attractive omnichannel customer experience? SessionM recently surveyed over 7,000 smartphone users across all demographics to gain valuable insights into consumer shopping habits, and [...]
Moral of the story about the early years of online travel? Not to over-simplify, but be prepared to take risks, feel free to contradict conventional wisdom, and assemble the best damn team that you can.
The eMarketer US Mobile Time and Activities StatPack contains charts, key stats, trends and forecasts that you can keep at your fingertips all year long. The StatPack is broken out into three main sections: Time spent with mobile, by device, channel and activity Leading activities conducted on smartphones Leading activities conducted on tablets
Consumers are using smartphones to guide their travels from start to finish, whether that’s for last-minute bookings, connecting to destination-related information or seeking personalized recommendations. Nevertheless, numerous challenges, however, are slowing the mass adoption of mobile travel tools, particularly those designed for making travel reservations Already, smartphones have had a strong impact on the [...]
Even back in pre-historic days (or at least pre-iPhone), travel industry companies like Zagat, Hilton and Amtrak used platforms like Usablenet to serve their content on feature phones. But of course in the smartphone era, the method and style of user interaction is improved by orders of magnitude and whether it be via apps or [...]
I have always stated that one of the worst mistakes of the travel industry is not to understand that basically is part of the retail world and must learn from it and take advantage of all posible benchmarks. And be totally aware of what is happening on other vertical. For instance, with the Marketplaces. Marketplaces will not [...]
Con todos los cambios recientes en las principales redes sociales, las empresas han tenido que rediseñar y repensar sus imágenes. Esto está suponiendo un notable esfuerzo a la hora de configurar y cargar las imágenes de forma adecuada en sites como Facebook, Google+ o Pinterest. Pero LunaMetrics ha decidido echar una mano y ha producido [...]