The answer is simple: Huge. Funsherpa has put together some very interesting statistics referred to the US Travel Market which put numbers to our feeling. The U.S. online travel industry is set to reach a heady $162 billion in 2012 – up some 74 percent since 2007 – and social media is playing its part. [...]
CasaHop uses social graph to create trust in the home swap experience CasaHop is a home exchange platform which aims to put like-minded people in touch with each other via their social graph. The site launched in May and has a team of 16 people across nine countries led by founder and chief executive Paul Berry, [...]
Temas en este eNews Predictions for 2013 from OdigeO Ancilliary Revenues in the airline industry, a growing profit line still in progress ¿ Habrá Hoteles sin Tablets en el Futuro? Winning the Future in the Mobile Internet in China.....to begin with Leer más...
Hay una tendencia sostenida que nos muestra como las grandes agencias de viajes on line siguen creciendo de forma imparable, incrementando tanto su facturación como su presencia internacional, mientras que miles de agencias de viajes tradicionales de tamaño pequeño y medio –y algunas grandes, como pasó con Viajes Marsans- desaparecen o al menos se [...]
Shortly after midnight last Friday (Aug 17), a visitor to the WestJet Facebook page posted a note on the message board, outlining the experience of a friend with the airline. Blaine Lavoie simply wanted to praise the airline for what appeared to be excellent customer service during what was clearly an emotional and stressful time for her friend. Over [...]
Cualquier persona que pensara que William Shatner, el mítico Capitan Kirk de la saga Star Trek, iba a desaparecer de los anuncios de televisión de Priceline, no era consciente de que uno de los recursos más poderosos en el mundo de la publicidad es contar una historia. Y si ésta tiene suspense, mejor que mejor. La [...]
According to the latest eTravel Benchmark results from eDigitalResearch, poor levels of telephone and email contact often drag down overall customer experience. The study rates 52 travel websites, during May and June 2012, .on these criteria: First Impressions (Homepage), Initial Research, Search, Search Results, Booking Process and Customer Support. For the first time, the study measured the [...]
Temas en este eNews Talking with Steve Hafner, Co-founder & CEO of Kayak Congreso de Empresararios Hoteleros organizado por CEHAT PhocusWright Conference, 2012 ThinkTravel with Google, 2012 Leer más...
Some of the USA's biggest hotel chains that offer free Wi-Fi are considering adding charges after seeing insatiable demand for Internet bandwidth from guests. No chain that includes Internet access in its room rate has pulled back on offering Wi-Fi for free, but some are giving customers the option of paying extra for upgraded bandwidth [...]
Over the past few years, Industry experts have projected staggering growth rates in leisure and unmanaged business travel bookings via the mobile channel: from $753 million in 2011 to $1.4 million in 2012, according to PhoCusWright research. And yet, a careful analysis of all the industry stats and projections reveals a very interesting picture: The [...]