2020, a year that will be remembered as “The Year of the Pandemic.” However, it’s essential to recognize the impressive adaptation of Portuguese companies to telework’s imposition and the growing adoption of new ways of providing services to the client. This month, Forbes Portugal chose Visor.ai to talk about its platform within the digital channel innovation [...]
Hasta ahora, el sector turístico debía preocuparse de la Ocupación, vinculada con el ingreso medio y la estacionalidad. Ahora que la Ocupación es un grave problema -más concretamente, la baja ocupación-- la industria turística tiene una nueva preocupación: La Okupación. La estulticia de nuestros legisladores nos ha llevado a una dantesca y surrealista situación en [...]
A new study from Queen Mary University of London has shown that chronic and temporary crowding experiences lead to tourists being less sensitive to higher prices. The findings also show that marketing and promotional discounts are less effective in areas with more crowding. The research suggests that service providers should set pricing strategies or tailor [...]
Guest expectations are a major challenge for hoteliers to grapple with when it comes to the guest’s digital journey. The COVID-19 crisis has, of course, shone an even stronger light on this topic. The payment experience is particularly important to guests. It spans the entire guest journey, from initial booking options to settlement at check-out. [...]
Revinate surveyed 10,477 people in 10 countries from May 7-20, 2020 to identify recent travellers trends and understand future travel post Covid-19. 36.8% of global respondents travelled within the last year. Hoteliers travel significantly more, with 88.3% of hoteliers surveyed saying they travelled within the last year. Given the discrepancy, Revinate conducted this survey to [...]
Following a long stretch of stay-at-home orders, consumers are eager to get out and travel according to a new research study from Oracle and Skift. Just over half (51%) of people surveyed in both North and Latin America plan to book trips in the next six months, while 38% of those in Asia-Pacific and Europe [...]
Amando de Miguel acaba de escribir: "Sospecho que esta nueva manía de la iconoclastia racial es algo más que un episodio aislado y efímero. Representa la coronación de un movimiento más profundo. Obedece a un agrio desprecio por la cultura, la historia, el pasado. Es el triunfo de la mediocridad". No puedo estar más de [...]
Humour does more than just make people laugh. It allows you to connect with your audience, diffuse tension, elevate status, foster trust, and compel others to your point of view. Humour can also help you and your message stand out, yet most of us hesitate to use humour, especially in our professional lives. Matt Abrahams [...]
Few industries have been hit as hard by the coronavirus as travel. Recovery will be slow, with many sectors not returning to pre-pandemic levels until at least 2022. Some pandemic-related trends, like increased local “staycations,” may persist. Given the rapidly changing nature of the situation, it’s hard to predict what’s in store for the travel [...]
Llevamos meses desde la industria turística avisando insistentemente de que la gestíon de la pandemia no admite improvisaciones y de que la inercia positiva que habitualmente enmascara a los gestores políticos incompetentes en este caso no se iba a producir. Todo lo contrario. Vivimos un tiempo en el que hay que planificar con anticipación y [...]