A new study from Queen Mary University of London has shown that chronic and temporary crowding experiences lead to tourists being less sensitive to higher prices. The findings also show that marketing and promotional discounts are less effective in areas with more crowding. The research suggests that service providers should set pricing strategies or tailor [...]
Guest expectations are a major challenge for hoteliers to grapple with when it comes to the guest’s digital journey. The COVID-19 crisis has, of course, shone an even stronger light on this topic. The payment experience is particularly important to guests. It spans the entire guest journey, from initial booking options to settlement at check-out. [...]
Revinate surveyed 10,477 people in 10 countries from May 7-20, 2020 to identify recent travellers trends and understand future travel post Covid-19. 36.8% of global respondents travelled within the last year. Hoteliers travel significantly more, with 88.3% of hoteliers surveyed saying they travelled within the last year. Given the discrepancy, Revinate conducted this survey to [...]
Following a long stretch of stay-at-home orders, consumers are eager to get out and travel according to a new research study from Oracle and Skift. Just over half (51%) of people surveyed in both North and Latin America plan to book trips in the next six months, while 38% of those in Asia-Pacific and Europe [...]
Dr. Javier Gonzalez-Soria interviews Manuel Núñez, who analyzes one of the trends of the PostCOVID environment which is the dislike of the traveller of agglomerations, which includes avoiding the public transportation and opting for private transfer services. Servantrip has been capable to become a consolidator of ground transportation and activities in more than 160 destinations, [...]
Dr. Javier González-Soria analiza con el CEO de Staymyway la tendencia PostCOVID19 centrada en el rechazo a cualquier interacción humana con personal de Recepción o con otros clientes en espacios comunes en los hoteles, no solo por la pérdida de tiempo que ello supone sino especialmente por los riesgos de contagio. Staymyway ofrece una solución [...]
Dr. Javier Gonzalez-Soria interviews Dennis Vilovic to analyze how will change the organization of meetings and events after COVID19. There is a clear trend to demand technologies that allows companies to take into consideration all the relevant data to maximize the investment choosing the best destination for the event. Sometimes it is the travel policy [...]
Amando de Miguel acaba de escribir: "Sospecho que esta nueva manía de la iconoclastia racial es algo más que un episodio aislado y efímero. Representa la coronación de un movimiento más profundo. Obedece a un agrio desprecio por la cultura, la historia, el pasado. Es el triunfo de la mediocridad". No puedo estar más de [...]
Humour does more than just make people laugh. It allows you to connect with your audience, diffuse tension, elevate status, foster trust, and compel others to your point of view. Humour can also help you and your message stand out, yet most of us hesitate to use humour, especially in our professional lives. Matt Abrahams [...]
How have company chiefs dealt with the coronavirus outbreak? Where are the biggest pressure points in their businesses and the wider industry that might still emerge? How might particular brands and markets evolve to meet the new set of circumstances that they and travellers find themselves in? Important questions for industry leaders to address in [...]