Leaders find themselves constantly challenged to improve their work and that of their teams. However, too much focus on perfection can inhibit success. This session provides skills to help approach mastery as a leader while avoiding the trap of perfection, led by J.D. Schramm, who has taught elective communication courses at the GSB since 2007 [...]
Iomob is building technology to enable integrated mobility experiences. In a world of increasing fragmentation of mobility options, Iomob integrates all providers in a single, unified platform. Iomob's platform includes upstream and downstream API layers that enable and simplify the integration with mobility services. Their platform features proprietary routing engines that can build travel plans [...]
2020, a year that will be remembered as “The Year of the Pandemic.” However, it’s essential to recognize the impressive adaptation of Portuguese companies to telework’s imposition and the growing adoption of new ways of providing services to the client. This month, Forbes Portugal chose Visor.ai to talk about its platform within the digital channel innovation [...]
Hasta ahora, el sector turístico debía preocuparse de la Ocupación, vinculada con el ingreso medio y la estacionalidad. Ahora que la Ocupación es un grave problema -más concretamente, la baja ocupación-- la industria turística tiene una nueva preocupación: La Okupación. La estulticia de nuestros legisladores nos ha llevado a una dantesca y surrealista situación en [...]
A new study from Queen Mary University of London has shown that chronic and temporary crowding experiences lead to tourists being less sensitive to higher prices. The findings also show that marketing and promotional discounts are less effective in areas with more crowding. The research suggests that service providers should set pricing strategies or tailor [...]
Guest expectations are a major challenge for hoteliers to grapple with when it comes to the guest’s digital journey. The COVID-19 crisis has, of course, shone an even stronger light on this topic. The payment experience is particularly important to guests. It spans the entire guest journey, from initial booking options to settlement at check-out. [...]
Revinate surveyed 10,477 people in 10 countries from May 7-20, 2020 to identify recent travellers trends and understand future travel post Covid-19. 36.8% of global respondents travelled within the last year. Hoteliers travel significantly more, with 88.3% of hoteliers surveyed saying they travelled within the last year. Given the discrepancy, Revinate conducted this survey to [...]
Following a long stretch of stay-at-home orders, consumers are eager to get out and travel according to a new research study from Oracle and Skift. Just over half (51%) of people surveyed in both North and Latin America plan to book trips in the next six months, while 38% of those in Asia-Pacific and Europe [...]
Dr. Javier Gonzalez-Soria interviews Manuel Núñez, who analyzes one of the trends of the PostCOVID environment which is the dislike of the traveller of agglomerations, which includes avoiding the public transportation and opting for private transfer services. Servantrip has been capable to become a consolidator of ground transportation and activities in more than 160 destinations, [...]
Dr. Javier González-Soria analiza con el CEO de Staymyway la tendencia PostCOVID19 centrada en el rechazo a cualquier interacción humana con personal de Recepción o con otros clientes en espacios comunes en los hoteles, no solo por la pérdida de tiempo que ello supone sino especialmente por los riesgos de contagio. Staymyway ofrece una solución [...]