Technology is reshaping tourism businesses and redefining the contours of the tourism environment. Intelligence has become a fundamental tool for the strategic management of any destination. Business intelligence, big data, robots and artificial intelligence are innovative and powerful instruments of smart tourism. This session will address the impact of new technological developments on different tourism businesses (Internet of Things (IoT), Chatbots, Blockchain and virtual assistants). It also aims at examining the influences of technological innovation and applications on tourism development.
Speaker: Mr. Frank Püttmann, Head of Public Policy, TUI Mr Püttmann heads TUI’s Berlin Corporate Office. With his team, he manages TUI’s corporate public policies, the Group’s industry association memberships and engages with TUI’S global destination partners in the German Capital. He has been very active in developing the innovative corporate digital public policy strategy for TUI as a tourism industry market leader. He also worked for the largest European Airline Group Deutsche Lufthansa AG as their Head of Group Communications Asia Pacific.
Panelists:
1.Ms Aradhana Khowala, CEO & Founder, Aptamind Partners Ms Khowala is a multi-award winning next generation leader who is a regular speaker at various conferences and forums around the world. She runs a global, strategic hospitality and tourism consulting advisory that works closely with leaders in governments and businesses shaping the world of tourism.
2. Mr. Arnaud Meslier, Partner Development Manager – ISV/Start-ups, Microsoft Corporation Mr Meslier is Partner Development Manager covering the East Southern African Region and is part of the Innovation Team within Microsoft 4Afrika. In his role, he is focused on driving Digital Transformation within the Start-up Ecosystem and in the development of Digital Skills across Africa.
3. Mr Barry Clemens, General Manager of Handy for Africa and Indian Ocean, Tink Labs Limited Barry Clemens has over 25 year of international operational hospitality experience. He has been in various leadership positions and has adjudicated the South African Tourism Awards for the last 4 consecutive years, and is currently the CEO of an International hospitality consultancy. As an ICF accredited Business & Life skills coach he understands like no other the importance of continuous improvement and keeping up with the new eras which include technology. Technology plays an ever increasing role in the hospitality industry and can add a lot of value to the customer experience.
Moderator: Dr. Dhananjay Keskar, BE, MBA, Ph. D, FIMA, Director, Vice – Chancellor Amity Institute of Higher Education A top level corporate executive with experience in India and abroad turned into an academician. Presently Vice Chancellor and Director of Amity Institute of Higher Education responsible for Amity Group’s Education institutions in Mauritius and Africa.
